Check customers in and out, and handle no-shows

Use booking status to keep the day's appointments accurate. Staff can work from the booking list or the Staff Portal; QR scanning is available in the Staff Portal and supported POS flow.

Check in an arrival

1. Open Bookings → All Bookings and find the customer.
2. Click Check In on the booking row and confirm Check in.
3. Check that the booking now shows a checked-in status before admitting the customer.

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The Staff Portal also offers Check in on bookings assigned to that staff member. Once checked in, the normal cancellation and customer self-service reschedule actions are blocked. Staff can still check the customer out when the visit is complete.

Scan the check-in QR code

The booking detail page includes Check-in QR and a link to open it full-size. A confirmation email can include the code through {{qr_code_url}} if the email template retains that variable; the customer portal can show it too.

1. Open the Staff Portal's scan page, or the POS Today & check-in tile.
2. Scan the customer's booking QR code and review the booking shown.
3. Tap Check in or Check out as appropriate. Scanning alone does not change the status.

Check out or mark a no-show

Use Check out after check-in when the appointment is complete. If the customer never arrives, use No-show in the Staff Portal after the booking window has passed. Review the booking before marking it: a no-show should not replace a valid check-in.

To automate this, open Settings → General → Check-ins & No-shows, turn on Automatically mark bookings as no-show, and set Hours after the scheduled end time to wait. Leaving that field blank uses two hours. The setting applies shop-wide and skips bookings already checked in, cancelled, or marked no-show.

Related articles

• View, search, reschedule, and cancel bookings
• Give staff their own login with the Staff Portal
• Take bookings in Shopify POS