CB Booking

Fix deposit and booking payment problems

Check a missing checkout deposit, understand refund eligibility, and avoid confusing status edits with payments.

Updated 6 Oct 2026 · 2 min read

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Start with the event's payment setup and the Shopify order. A manual status change in the app does not move money.

Symptom: A deposit is missing at checkout

Check: The event might be set to book without payment. The deposit might be turned off.
Fix:
1. Open Events/Services.
2. Select the event.
3. Ensure customers pay to book it.
4. Go to General.
5. Confirm Take a Deposit Payment is enabled.
6. Review the deposit amount or percentage.
7. Test the product through Shopify checkout.

Check: The product line might show the full price in the cart. The deposit reduction only appears at checkout.
Fix:
1. Check the final amount due in Shopify checkout. Do not assume the deposit worked until you see this total.
2. If the reduction is missing, go to Settings → General → Deposit Discount Engine (Beta).
3. Verify which deposit engine is active. If you selected Use the Shopify Discount Function for deposits (V2), confirm it says Automatic discount registered for this shop. after saving.

Check: The booking might be Unpaid or Pending, so there may be nothing to refund yet. The order might contain other items.
Fix:
1. Open the paid booking.
2. Choose Cancel.
3. Look for Also refund this booking on Shopify. This only appears if the Shopify order is eligible.
4. Choose Refund only this booking or Refund the entire order if applicable.

Check: The Payment status dropdown in the app is just a label. It cannot issue refunds.
Fix: Compare the status dropdown with the actual Shopify order. See Refunds and payment status for the true cancellation flow. If Shopify reports a refund error, check the order in Shopify and retry.